Useful Information

Accessible Information Standard

Making Health Care Information Accessible

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care. The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter. We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know:

• If you need information in braille, large print or easy read
• If you need a British Sign Language interpreter or advocate
• If we can support you to lipread or use a hearing aid or communication tool

This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs. This information may be shared with other NHS and adult social care providers if required. The Accessible Information Standard Leaflet NHS England has produced the resources below to provide an update on the accessible information standard:

• Accessible Information Standard (PDF)
• Accessible Information Standard (easy read) (PDF)
• Accessible Information Standard (audio) (MP3)
• Accessible Information Standard – British Sign Language (video and subtitles) (YouTube video) see below:

Agencies in Partnership with the Practice

The Practice has a close and effective relationship with the following bodies:

Hospitals

• Stepping Hill Hospital, Stockport
• Chesterfield & North Derbyshire Royal Hospital
• Newholme Hospital, Bakewell
• St Oswalds Hospital, Ashbourne
• Macclesfield District General Hospital
• North Staffordshire Royal Infirmary
• Derby Royal Hospital
• Cottage Hospital, Buxton
• Cavendish Hospital, Buxton
• Derbyshire Mental Health Confederation

Local Villages:

• Visit Hartington Village Website
• Visit Longnor Village Website
• Visit Parwich Village Website
• Visit Monyash Village Website

Care Quality Commission

The Surgery was awarded an ‘Outstanding’ in July 2016; however, due to the change in ownership it has been re-inspected and once again rated as ‘Outstanding’ under Dr Ashley Dawson. You can keep up to date with their reports and findings by clicking the link below.

Derby and Derbyshire Integrated Care Board (DDICB)

The Derby and Derbyshire Integrated Care Board (formerly DDCCG) – which will be known as NHS Derby and Derbyshire – became an NHS statutory organisation on 1 July 2022 and has direct responsibility for:

• The local NHS budget – planning and commissioning of services working closely with partners across the system
• The delivery of high quality and safe local health and care services
• Producing a five-year delivery plan

The ICB also takes on additional functions previously held by CCGs and some additional commissioning responsibilities – such as primary care, dentistry, optometry, pharmaceutical – previously held by NHS England.

The ICB brings together all NHS organisations in Derby and Derbyshire as an NHS executive to manage NHS delivery and facilitates the work of the Integrated Care System, including supporting the coordination and implementation of our Integrated Care Strategy.

The ICB is managed by a Board and membership includes senior officers from local NHS organisations and local authorities, as well as executive and non-executive members of the ICB itself. The ICB is led by our Chair, John MacDonald, and our Chief Executive, Dr Chris Clayton. Its role is to join up health and care services, improve people’s health and wellbeing and reduce health inequalities.

Key Documents

• • NHS Derby & Derbyshire ICB Constitution
  • Integrated Care Board Governance Handbook v.06
  • Joined up care derbyshire.co.uk
  • Watch this video (YouTube)

Derbyshire Dignity Award

Derbyshire Dignity Award

The Practice has previously been awarded the prestigious ‘Derbyshire Dignity Award’ by Derbyshire County Council. This award reflects the measures, often above and beyond what is expected in Primary Care, that are offered to protect the dignity and respect of patients, particularly those that are most vulnerable. Two Practice appointed ‘Dignity Champions’, Kerry Allsopp and Charlii Cooper, ensure that the 10 ‘Dignity Do’s’ are upheld and that true compassion, respect and dignity is maintained across all areas.

The Dignity Do’s – High quality services that respect people’s dignity do:-

1. Have a zero tolerance of all forms of abuse.
2. Support people with the same respect you would want for yourself or your family.
3. Treat each person as an individual by offering a personalised service.
4. Enable people to maintain the maximum level of independence, choice and control.
5. Listen and support people to express their needs and wants.
6. Respect people’s right to privacy.
7. Ensure people feel able to complain without fear of retribution.
8. Engage with family members and carers as care partners.
9. Assist people to maintain confidence and a positive self-esteem.
10. Act to alleviate people’s loneliness and isolation.